Grievance Policy

Grievance & Complaints Procedure
This Grievance & Complaints Procedure applies to all internal and external stakeholders of Rudra Food & Beverage Private Limited, including employees, contractors, vendors, clients, business partners, members of the public, and any affiliated individuals.

We are committed to maintaining a safe, ethical, transparent, and legally compliant environment across all our operations.

When to Raise a Concern
Stakeholders are encouraged to raise a grievance or complaint if they believe there has been:

1. A violation of the Company’s Security Operations Management System (SOMS) or internal policies
2. A breach of local, national, or international laws, including human rights obligations
3. Any form of misconduct, unethical behavior, fraud, or non-compliance related to Company activities
4. Actions, decisions, or practices that appear improper, unsafe, discriminatory, or unlawful

All concerns raised are treated seriously and reviewed objectively.

Our Commitment
At Rudra Food & Beverage Private Limited, we are committed to handling all grievances with the highest standards of integrity and professionalism. Every grievance is acknowledged, documented, and reviewed in a timely manner, addressed with fairness, impartiality, and transparency, and investigated thoroughly to identify the root cause.

Appropriate corrective and preventive actions are implemented to resolve issues effectively, and each resolution is monitored and evaluated to ensure its effectiveness.

Insights gained from grievances are used to support continuous improvement across the organization, and all matters are managed strictly in accordance with established procedures and applicable legal and regulatory requirements.

How to Report a Concern
To report a grievance or submit a complaint, stakeholders may contact us via email at: info@rudrafood.co.in

All complaints are handled with strict confidentiality and professionalism. Information and identities are disclosed only to authorized personnel directly involved in the investigation and resolution process.

Submit a Formal Grievance
Stakeholders may also submit a formal grievance through our Official Complaint Submission Form: 👉 Click Here

Upon receipt of a formal grievance, our designated review team will:
1. Acknowledge receipt of the complaint
2. Conduct a preliminary assessment
3. Initiate a detailed investigation where necessary
4. Communicate findings, outcomes, and next steps to the complainant